Some friends and I went out to a new restaurant, and noticed that the waiter who took our order carried a spoon in his shirt pocket.
It seemed a little strange.
When the busboy brought our water and utensils, I noticed that he also had a spoon in his shirt pocket.
Then I looked around and saw that all the staff had spoons in their pockets.
When the waiter came back to serve our soup I asked, “Why the spoon?”
“Well, “he explained, “the restaurant’s owners hired Cooper’s Consulting to revamp all our processes.”
“After several months of analysis, they concluded that the spoon was the most frequently dropped utensil.”
“It represents a drop frequency of approximately 3 spoons per table per hour.”
What happened next changed everything…
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